Tamil Herald Australia Pty Ltd (ABN 30 692 534 106) trading as Tamil Biz Directory (“Tamil Biz Directory”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who use our website, directory, services and related platforms.
This Privacy Policy explains how we collect, hold, use, disclose and protect Personal Information obtained through Tamil Biz Directory, including information provided by businesses, professionals, community organisations, users and visitors to our website.
This Privacy Policy has been prepared having regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Tamil Biz Directory provides an online directory designed to connect users with businesses, professionals, organisations and services listed on our platform.
By accessing or using Tamil Biz Directory, submitting information to us, creating or managing a listing, making a payment or otherwise using our services, you acknowledge the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should not provide Personal Information to us or use those parts of our services that require Personal Information.
For the purposes of this Privacy Policy, Personal Information has the meaning given to it under the Privacy Act 1988 (Cth).
Generally, Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in material form.
Information relating solely to a business, company or organisation may not necessarily constitute Personal Information. However, information about an identifiable individual associated with that business – for example, a sole trader, director, founder or professional – may constitute Personal Information.
The types of Personal Information we may collect depend on how you interact with Tamil Biz Directory. Information we may collect includes:
If you submit or manage a directory listing, we may collect information including:
Some of this information may relate to an identifiable individual and therefore constitute Personal Information.
You may choose to provide photographs, profile images, logos, videos or other media for inclusion in your directory listing.
Where photographs or other media identify an individual, they may constitute Personal Information.
You are responsible for ensuring that you have the necessary rights and permissions to provide us with photographs or information relating to other individuals.
Where you purchase a directory listing or another paid service, we may collect or receive information relating to the transaction, such as:
Payments made through Tamil Biz Directory are processed using Stripe.
We do not generally receive or store your complete credit or debit card details. Payment card information is submitted to and processed by Stripe in accordance with Stripe’s own terms and privacy practices.
When you contact us, we may collect information contained in your communication, including:
When you access our website or services, certain information may be collected automatically, including:
We generally collect Personal Information directly from you when you:
We may also receive Personal Information from third parties where permitted by law, including:
Where reasonably practicable, we will collect Personal Information directly from the individual concerned.
When you provide Personal Information about another person – for example, a business director, founder, employee, professional, photographer or representative – you represent that you have the authority or permission necessary to provide that information to Tamil Biz Directory for the relevant purpose.
You should ensure that the individual is aware that their information may be provided to and published by Tamil Biz Directory where applicable.
Tamil Biz Directory is a public-facing business and professional directory.
Information submitted for inclusion in a directory listing may therefore be made publicly available on our website and potentially through search engines, social media, promotional material or other channels used to promote Tamil Biz Directory and its listings.
Publicly displayed information may include, depending on the listing:
You should not provide information for publication that you do not want made publicly available.
Search engines and third-party websites may independently index, cache or reproduce publicly available pages. While we may remove or amend information on Tamil Biz Directory following a valid request, we cannot guarantee that information previously indexed or copied by unrelated third parties will immediately be removed from those third-party services.
We may collect, hold, use and disclose Personal Information for purposes including:
We may also use information in aggregated or de-identified form for analytics, research, service improvement and business planning.
Tamil Biz Directory uses Stripe to facilitate and process payments.
When you make a payment, certain Personal Information and transaction information may be provided directly to Stripe or otherwise processed through Stripe’s systems.
Depending on the transaction and services used, Stripe may collect information including:
Stripe may use this information to process transactions and provide payment services, as well as for purposes including fraud prevention, authentication, security, regulatory compliance and analytics in accordance with its own privacy practices.
Tamil Biz Directory does not generally store complete payment card numbers, card security codes or other complete card credentials.
Stripe may process or store information in Australia or overseas in accordance with its own systems, corporate structure, service providers and privacy policies.
Your use of Stripe’s payment services may therefore also be subject to Stripe’s Privacy Policy and applicable terms.
We may use Personal Information to communicate with you about Tamil Biz Directory services, including:
Where required, we will obtain appropriate consent before sending marketing communications.
You may opt out of electronic marketing communications at any time by using the unsubscribe functionality included in the relevant communication or contacting us at contact@tamilherald.com.au.
Opting out of marketing communications will not prevent us from sending necessary transactional or administrative communications, such as payment confirmations, listing renewal notices, account security communications or responses to enquiries.
Tamil Biz Directory may use cookies and similar technologies to:
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Third-party services used by our website, including payment, analytics, hosting, advertising or social media services, may also use cookies or similar technologies in accordance with their own privacy policies.
We may disclose Personal Information where reasonably necessary to operate Tamil Biz Directory. This may include disclosure to:
We do not intend to sell Personal Information to third parties as a standalone commercial product.
Information submitted specifically for inclusion in a public directory listing will, however, be publicly disclosed as part of providing the Tamil Biz Directory service.
Tamil Biz Directory is operated by Tamil Herald Australia Pty Ltd (ABN 30 692 534 106).
Information may be accessed or used within Tamil Herald Australia Pty Ltd where reasonably necessary for administration, customer service, marketing, accounting, security, technical operations, business management and providing or improving services.
Any Personal Information handled by Tamil Herald Australia Pty Ltd in connection with Tamil Biz Directory will be handled in accordance with this Privacy Policy and applicable privacy laws.
Tamil Biz Directory contains links to third-party websites, social media accounts and other online services. These may include links supplied by businesses and professionals appearing in directory listings.
We do not control the privacy practices of those third parties.
The presence of a link on Tamil Biz Directory does not mean that we are responsible for the privacy, security or data-handling practices of the third-party website or service.
We encourage users to review the applicable privacy policy of any third-party service they visit.
Some of our service providers, technology platforms or their related entities may operate or store information outside Australia.
As a result, Personal Information may in some circumstances be disclosed to or processed by recipients located overseas.
The countries in which information may be processed can vary depending on the service provider, infrastructure and services used.
Where required by applicable Australian privacy law, we will take reasonable steps in relation to cross-border disclosures of Personal Information.
Certain third-party providers, including Stripe, may process information internationally in accordance with their own privacy practices and contractual arrangements.
We take reasonable steps to protect Personal Information held by us from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure.
Security measures may include appropriate technical, administrative and organisational measures. However, no method of transmission over the internet or electronic storage system is completely secure.
While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through or stored by our website or service.
Users are responsible for maintaining the confidentiality of their account credentials and passwords and should notify us if they believe their account has been accessed without authorisation.
Where we become aware of a data breach involving Personal Information, we will assess and respond to the breach in accordance with applicable law.
Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies and a breach is likely to result in serious harm to affected individuals, we will take the steps required by law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.
We retain Personal Information for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, accounting, taxation, contractual and operational obligations.
The length of time we retain information may depend on the nature of the information, whether a listing remains active, our contractual relationship with you, legal and regulatory requirements, accounting and taxation obligations, dispute resolution requirements, and legitimate business and security needs.
Where Personal Information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
Removal of information from Tamil Biz Directory does not necessarily result in immediate removal of information previously cached or indexed by independent search engines or other third parties.
We take reasonable steps to ensure that Personal Information we hold is accurate, complete and up to date where appropriate.
Businesses, professionals and listing owners are responsible for ensuring that information they provide for publication is accurate and kept current.
We encourage listing owners to promptly update their information when circumstances change.
If you become aware that Personal Information held or displayed by us is inaccurate, please contact us at contact@tamilherald.com.au.
Subject to applicable law, you may request access to Personal Information we hold about you. To make a request, contact: contact@tamilherald.com.au.
We may need to verify your identity before providing access.
In certain circumstances permitted by law, we may refuse access to some or all of the requested information. Where required, we will provide reasons for refusing access.
You may request correction of Personal Information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.
You may also be able to update certain information directly through your Tamil Biz Directory account or listing management functionality.
Correction requests can be sent to contact@tamilherald.com.au.
We will take reasonable steps to consider and respond to correction requests in accordance with applicable law.
If you wish to request removal or amendment of Personal Information appearing in a Tamil Biz Directory listing, contact us at contact@tamilherald.com.au.
We will consider requests having regard to the nature of the information, who submitted the information, whether the information relates to you, the purpose for which it is displayed, contractual obligations relating to the listing, and applicable legal requirements.
Deleting a directory listing does not necessarily require us to delete all associated transaction, accounting, security or administrative records where we are required or reasonably entitled to retain them.
If we receive Personal Information that we did not request, we will determine whether we could lawfully have collected the information.
Where appropriate and permitted by law, information that is not reasonably required may be destroyed or de-identified.
Tamil Biz Directory does not generally seek to collect Sensitive Information unless it is reasonably necessary for our functions or activities and the collection is permitted by law.
You should avoid providing Sensitive Information unless it is necessary and appropriate to do so.
Where Sensitive Information is collected, we will handle it in accordance with applicable legal requirements.
Tamil Biz Directory is intended primarily for businesses, professionals, organisations and adults seeking information about businesses and services.
Our services are not designed primarily for children under 18 years of age.
If we become aware that Personal Information relating to a child has been submitted in circumstances where it should not have been collected, we will take reasonable steps to address the matter.
Users should remain alert to fraudulent emails, websites and communications purporting to represent Tamil Biz Directory.
You should not provide passwords or sensitive financial information in response to an unsolicited communication claiming to be from us.
Payments should only be made through payment methods made available through our authorised website or otherwise confirmed by us.
If you receive a suspicious communication claiming to be from Tamil Biz Directory, please contact contact@tamilherald.com.au.
If you believe that Tamil Biz Directory has interfered with your privacy or breached an applicable privacy obligation, you may contact us with details of your complaint.
Please provide sufficient information for us to understand and investigate the matter.
Privacy complaints should be sent to Tamil Herald Australia Pty Ltd, ABN 30 692 534 106, trading as Tamil Biz Directory, at contact@tamilherald.com.au.
We will review the complaint and seek to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Where appropriate, we may provide notices relating to our services or this Privacy Policy by email, notices displayed on our website, notifications through an account, other electronic communications, or other reasonable means.
We may amend this Privacy Policy from time to time to reflect changes to our business, changes to Tamil Biz Directory functionality, new services or technology, changes to service providers, changes to our information-handling practices, or changes to applicable laws or regulatory guidance.
The updated Privacy Policy will be published on our website and will state the date it was last updated.
You should periodically review this Privacy Policy to remain informed about how we handle Personal Information.
Where an account, listing or content is used in a manner that breaches our applicable terms, policies or legal requirements, Tamil Biz Directory may take appropriate action, which may include restricting, suspending or terminating access to the service or removing content.
Nothing in this section limits any rights or obligations under applicable law.
We do not accept a limited or qualified acceptance of this Privacy Policy.
Where you choose to provide Personal Information to us or use services requiring the handling of Personal Information, that information will be handled in accordance with this Privacy Policy and applicable law.
Nothing in this Privacy Policy excludes, restricts or modifies any right or obligation that cannot lawfully be excluded, restricted or modified.
This Privacy Policy should be read together with the Tamil Biz Directory Terms and Conditions and any other applicable terms or notices.
If there is an inconsistency between this Privacy Policy and another document relating specifically to the collection or handling of Personal Information, the documents should be interpreted consistently with applicable privacy law.
Please contact us if you require clarification.
If you have any questions about this Privacy Policy, wish to access or correct Personal Information, request changes to a listing, make a privacy complaint or have any questions about our privacy practices, please contact:
Tamil Herald Australia Pty Ltd
ABN 30 692 534 106
trading as Tamil Biz Directory
Email: contact@tamilherald.com.au